Shipping and Returns Policy


DELIVERY INFO

BY FAR is happy to include free of charge Worldwide Express Shipping! Terms may apply - see here. 

Import duties and taxes may apply upon receipt of international orders. However, our guaranteed landed cost shipping service allows you to prepay all taxes and there will be no additional charges when you receive your package. For more information, click here.

Please note that all items must be returned unused, with authentic labels and in original packaging. For more info please see the RETURNS Section below.

Delivery times may vary and shipping delays may occur, including due to COVID-19. We ship from Europe (Germany). The indicative delivery times per region are as follows:

Middle East: 3-5 business days

Asia Pacific: 4-9 business days

United States: 2-5 business days

Canada: 3-6 business days

New Zealand and Australia: 4-8 business days

Europe and United Kingdom: 1-3 business days

ROW: 4-8 business days

Currently, we do not offer shipping to Russia, Belarus and Ukraine. We will continue to closely monitor the situation and aim to re-establish services as soon as possible. 

Our official website currently does not offer shipping to South Korea. To complete a purchase for your region, please go to our official Korean partner: byfar.co.kr.

RETURNS

When returning items (shoes, bags, Ready-to-Wear) to us, please ensure they are in a new, unworn, not stained, unused, undamaged condition, well packaged in their original packaging (BY FAR carton box, shoe/bag box, dust bags etc.) and protected. Please place the original BY FAR box inside another box in order to prevent damage during shipping. Items that do not meet the requirements of this Policy will not be accepted and will be sent back to you. If we do not hear from you within 10 business days of being contacted regarding a damaged return, we will consider the case closed and won't be able to send you the item back.

When trying on shoes, please be mindful not to scratch the soles or mark the shoe box. Please try on your shoes on a carpet or similar platform, as our soles are very delicate and can be damaged easily.

If you are returning a Ready-to-Wear item, please also ensure that all authentic tags and labels are attached.

For perfumes, please note that due to carrier’s limitations the product cannot be shipped back and therefore all perfume sales are final and no returns are accepted.

If your order includes complementary perfume samples, please note that when arranging your return you will have to remove the initial waybill and all stickers, otherwise the parcel will be returned to you. Kindly note that the perfume samples are not returnable.

All items are thoroughly inspected upon receipt, and we reserve the right to reject any returns that do not meet the above requirements. 

If you made your purchase through a partnered retail location, then any return will need to be made in accordance with the return/cancellation policy of the relevant retailer and should not be returned directly to us.

Our return process is simple and fuss-free. If your purchase is not exactly what you are looking for, you have 14 days from receiving your order to arrange your return by following the steps below:

  1. Head to our Returns Portal.
  2. Enter your order number (Starting with # and followed by a five digit number e.g. #80080) and email address, exactly as it appears on your order confirmation email/invoice.
  3. Choose which items you’d like to return and let us know why.
  4. Confirm your original delivery information (amend if needed).
  5. Select the shipping method you’ll be returning your order by: 
    IMPORTANT! Currently, we only accept returns made by DHL EXPRESS delivery - Select this option to create a Return Label and send back the returned goods with DHL using our negotiated discounted rates: 
    Europe (UK, Norway, Switzerland incl.): €10
    USA: $15 USD 
    Australia: $30 AUD 
    Canada: CA$ 38
    Please note:     The applicable cost of shipping your return listed above will be deducted from your refund. By submitting a return, you consent to the deduction of the return post cost from your refund.
  6. If you're asked to download a returns label, you need to download it from our portal here. Then simply attach the label to your parcel and please call your local DHL office to arrange collection of your parcel on a date and time convenient to you or drop off at your local DHL DROP OFF point.
  7. Returns made with an alternative provider will be returned to the sender and not eligible for a refund or credit!
  8. If your order contained perfume samples, please make sure to remove the initial waybill and all stickers, as they indicate that the parcel contains Dangerous Goods. The samples are a complementary gift to your purchase and they cannot be returned.

If you are located in the ROW region, you can reach out to our Customer Care team and they will advise on the precise amount of the return shipping fee.

 

REPEATED RETURNS

We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your account or future orders being refused.

 

EXCHANGES

Currently, we are unable to offer exchanges on our products. You can simply create a new order for the style you wish to have instead and create your return in the meantime - you will be refunded for the returned item in accordance with the return policy above. If you have any questions, please contact our customer care help desk

 

CANCELLATIONS

If you change your mind and would like to cancel your order, you must notify Customer Care team within 12 hours of placing your order - simply contact our Customer Care team at customercare@byfar.com.

All outstanding refunds are transferred via the original payment method. BY FAR cannot transfer funds to an alternative bank account. Please note, that it could take up to ten working days for the funds to appear back in your account. Refunds for gift purchases will be issued to the purchaser.

If you are a “Consumer” and a resident of a member state of the European Union or Iceland, Liechtenstein, or Norway, you have a “cooling-off” right to cancel your Order subject to certain terms and conditions. See Section 11 of the Terms of Sale for additional information.

You will bear the direct cost of returning the goods.

 

REFUNDS

Once your return is received, inspected and approved, we will send you an email to notify you of the applicable refund amount. The cost of return will be deducted from your refund. Please note that it might take up to 10 working days for the funds to be received back into the account of your original form of payment, or longer period depending on your payment method’s own service terms.

Please note that US Local Sales Tax will be included in the refund, however, duties and taxes are not refundable by BY FAR. If you have paid Import Charges in connection with your Order you can seek reimbursement by following the information and instructions in the Terms of Sale Section “Import Charges”.

 

ORDER ISSUES WITH RESPECT TO FULFILLMENT OF THE DELIVERY

In cases when your parcel is missing, or there are items missing from a delivered order, or item is delivered damaged, or delivery is made to a wrong address, please contact our Customer Care team for assistance. In case of damaged or missing items in the received parcel, please make sure to take photos as an evidence of the issue. We will also need a photo of the packaging so that we can start an investigation with DHL. When contacting us, you will have to provide the photos as well as any relevant order information.

Any of the above issues must be communicated to our Customer Care team within a maximum of 5 days from the delivery date shown on the courier’s website, otherwise it will not be accepted.

 

NON-REFUNDABLE COSTS

Unless otherwise required by consumer law specifically prevailing the governing law applicable to your purchase of the Product, as stipulated in the Terms of Sale, original shipping costs are non-refundable. Duties and taxes are non-refundable.

 

FOR MORE INFORMATION ABOUT RETURNS, REFUNDS, EXCHANGES, AND CANCELLATIONS, PLEASE SEE OUR TERMS OF SALE.